Kore.ai vs Sonalyx
Kore.ai
kore.aiSonalyx
sonalyx.comSide by side
| Figure | Kore.ai | Sonalyx |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Voicebot Software | 8.3 (#4) | 7.7 (#15) |
| Deployment | Customers can deploy in public cloud, sovereign regions, private cloud, or on-premises, with regional data residency. | The site says customers can use their own telephony carrier and numbers or Sonalyx’s, with SIP failover, REST, webhooks, and VPC or on-premise deployment where required. |
| Headquarters | Orlando, Florida, United States | Madrid, Spain |
| Integrations | Connects agents to enterprise systems to complete tasks | The site lists Salesforce, HubSpot, Dynamics 365, SAP, Zendesk, Intercom, Zoho, Shopify, Twilio, WhatsApp, Slack, Microsoft Teams, Google Calendar, Calendly, Zapier and its own API. |
| Product | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. | Sonalyx provides autonomous voice agents for customer service, sales and operations that handle inbound and outbound calls and can access business systems and execute actions. |
| Support | Kore.ai directs existing customers to log in to its support team and provides toll-free numbers for the US, UK, and India. | The pricing page includes standard support with Professional and dedicated support and a manager with Enterprise. |
Plans
Sonalyx
- FreeFree
- Starter€200, paid once
- Professional€1,200, paid once
- EnterprisePriced on request
In their own words
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.