Kore.ai vs Teneo

Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.

Teneo is an enterprise conversational AI platform that runs on top of an existing contact center. It combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic. Its voice agents let customers explain issues in natural language; agents can resolve routine requests or pass complex cases to human agents with conversation context. Teneo says it supports 86+ languages and has more than 17,000 AI agents in production. It orchestrates contact center platforms including Genesys Cloud and Amazon Connect, with pre-built connectors for both, and offers low-code, drag-and-drop integration nodes plus a Public API. Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions; documentation also describes a web widget. Deployments are available on-premise, in private cloud, and as SaaS. The company says it is ISO 27001 certified, and its SaaS delivery is covered by SOC 2 Type I and Type II reports for Security. The product is paid, with pricing on request, and a free trial is listed. A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions.