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Teneo

teneo.ai

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Spec score 7.1 #13 of 26 in Customer Service Automation Software

What it is

Teneo is an enterprise conversational AI platform that runs on top of an existing contact center. It combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic. Its voice agents let customers explain issues in natural language; agents can resolve routine requests or pass complex cases to human agents with conversation context. Teneo says it supports 86+ languages and has more than 17,000 AI agents in production. It orchestrates contact center platforms including Genesys Cloud and Amazon Connect, with pre-built connectors for both, and offers low-code, drag-and-drop integration nodes plus a Public API. Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions; documentation also describes a web widget. Deployments are available on-premise, in private cloud, and as SaaS. The company says it is ISO 27001 certified, and its SaaS delivery is covered by SOC 2 Type I and Type II reports for Security. The product is paid, with pricing on request, and a free trial is listed. A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions.

Spec sheet

Purpose
Teneo is an enterprise conversational AI platform that runs on top of an existing contact center.Read 4 Oct 2026 · teneo.ai
Security
Teneo says its organization is ISO 27001 certified and its SaaS delivery is covered by SOC 2 Type I and Type II reports for Security.Read 4 Oct 2026 · teneo.ai
Headquarters
Danderyd, SwedenRead 28 Sep 2026 · teneo.ai
Contact center integrations
The platform says it orchestrates contact center platforms including Genesys Cloud and Amazon Connect, with pre-built connectors for both.Read 4 Oct 2026 · teneo.ai
Deployment options
Teneo says the platform supports on-premise, private cloud, and SaaS deployments.Read 4 Oct 2026 · teneo.ai
Development tools
Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions; the documentation also describes a web widget.Read 4 Oct 2026 · teneo.ai
Hybrid AI
The platform combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic.Read 4 Oct 2026 · teneo.ai
Integration options
Teneo describes an open integration architecture with low-code, drag-and-drop integration nodes and a Public API.Read 4 Oct 2026 · teneo.ai
Languages and scale
Teneo says it supports 86+ languages and has more than 17,000 AI agents in production.Read 4 Oct 2026 · teneo.ai
Support availability
Teneo’s documentation is available to users with access, and users without access can request it for review.Read 4 Oct 2026 · teneo.ai
Trial offer
A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions.Read 4 Oct 2026 · teneo.ai
Voice automation
Teneo voice agents let customers describe issues in natural language and can resolve routine requests autonomously or hand complex cases to agents with conversation context.Read 4 Oct 2026 · teneo.ai

Plans and prices

SaaS Pro / SaaS Enterprise Priced on request Fees specified in an Order Form; subscriptions are generally paid annually in advance. Pricing not publicly stated · Pro and Enterprise licenses Read 4 Oct 2026 · teneo.ai

Every Teneo plan and price →

Strong points and limits

Strong points

  • Voice agents can hand complex cases to people with context.
  • Pre-built connectors for Genesys Cloud and Amazon Connect.
  • Supports on-premise, private cloud, and SaaS deployments.
  • Includes low-code integration nodes and a Public API.
  • Free trial is listed.

Limits

  • Requires an existing contact center.
  • Pricing is available on request.
  • Documentation access is restricted to users with access or review requests.

Who it suits

Teneo suits organizations with an existing contact center that want conversational or voice automation and options for human handoff. Its deployment choices and integrations may suit teams working with Genesys Cloud or Amazon Connect.

Verdict

Teneo combines voice automation, human handoff, integration options, and multiple deployment models. Pricing is not public, and organizations should confirm documentation access and trial eligibility before proceeding.

Where Specifiction places it

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