KPI Mystery Shopping Platform vs Shopmetrics NEXT

KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.

Shopmetrics NEXT supports mystery shopping, market research, audits and experience management on Android, iOS and the web. Its integrated platform combines performance measurement, customer feedback, analytics and Action Management. Modules cover shopper and agent portals, project and fieldwork management, surveys and survey building, business intelligence, training, partner collaboration and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Field users can find and complete jobs at home or on the go from any device, with responsive navigation and functions across screen sizes. Action Management includes staff-submitted appeals, management-created plans and automated plans triggered by failed KPIs. Training offers microlearning with feedback for remediation and reassessment. Partners can arrange data transfers and control which project work is outsourced. Shopmetrics lists privacy and compliance tools, security measures and backup practices. Users also receive deep integration with GigSpot for fieldworker and job management at no additional cost. Pricing is on request, and prospective customers can schedule a personalized demo.