KrispCall vs Zoom Contact Center
KrispCall
krispcall.com
Zoom Contact Center
zoom.comSide by side
| Figure | KrispCall | Zoom Contact Center |
|---|---|---|
| Price from | $12/mo | $69/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 9 |
| Spec score · Call Center Software | 8.9 (#11) | 8.5 (#25) |
| Free plan | No | No |
| Integrations | KrispCall advertises connections with more than 100 CRM and business tools, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Zendesk, Slack, and Microsoft Teams. | The product page says it offers pre-built integrations and open APIs; its FAQ names Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email integration. |
| Outbound dialer | Power Dialer automates sequential dialing for sales representatives. | Yes |
| Product | KrispCall describes itself as an AI-powered communication platform for business calls, messaging, coaching, and CRM workflows. | Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform. |
Plans
KrispCall
- Starter$12 a month
- Advance$32 a month
- Max$48 a month
- EnterprisePriced on request
- Starting plan$12 a month
- Promotional offerFree
Zoom Contact Center
- Essentials Contact CenterPrice not published
- Essentials Contact CenterPriced on request
- Premium Contact CenterPriced on request
- Premium Contact CenterPrice not published
- Elite Contact CenterPrice not published
- Elite Contact CenterPriced on request
- Essentials$69 a month
- Premium$99 a month
- Elite$149 a month
In their own words
Zoom Contact Center
Zoom Contact Center is a cloud contact center that brings voice, video, chat, SMS, email, and social media together. It routes interactions to agents or experts in real time and carries customer context and history across channels during handoffs. AI tools include Expert Assist guidance for agents, alerts for supervisors, and suggested breaks for agent well-being. Role-based dashboards provide live and historical data, while reports can be exported or connected to business intelligence tools through APIs. The product lists pre-built integrations and open APIs, including connections named for Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email. Cobrowse can mask sensitive data while agents guide customers online. Essentials includes inbound channels, Flow Editor and IVR, real-time transcription, and agent CTI integration. Premium adds email, social channels, outbound dialers, and cobrowse; Elite adds AI Expert Assist, Advanced Quality Management, and Workforce Management. Listed annual prices are $69 a month for Essentials, $99 a month for Premium, and $149 a month for Elite. Monthly billing is listed at $85.00, $119.00, and $179.00 per user per month, respectively. There is no free plan; pricing is also available on request.