Zoom Contact Center pricing
9 plans read from zoom.com
Essentials Contact CenterPrice not published Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration Read 23 Sep 2026 · zoom.com
Essentials Contact CenterPriced on request Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration Read 23 Sep 2026 · zoom.com
Premium Contact CenterPriced on request All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse Read 23 Sep 2026 · zoom.com
Premium Contact CenterPrice not published All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse Read 23 Sep 2026 · zoom.com
Elite Contact CenterPrice not published All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management Read 23 Sep 2026 · zoom.com
Elite Contact CenterPriced on request All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management Read 23 Sep 2026 · zoom.com
Essentials$69 a month annually; $85.00/user per month billed monthlyinbound voice, video, chat, SMS · Flow Editor + IVR · surveys / VoC · included AI Read 11 Oct 2026 · zoom.us
Premium$99 a month annually; $119.00/user per month billed monthlyEssentials features · email and social channels · outbound progressive and preview dialers · cobrowse Read 11 Oct 2026 · zoom.us
Elite$149 a month annually; $179.00/user per month billed monthlyPremium features · AI Expert Assist · Advanced Quality Management · Workforce Management · Live AI Interpreter Read 11 Oct 2026 · zoom.us
In short
- Zoom Contact Center has a free plan (Essentials Contact Center).
- Paid plans published: 3, from $69 a month.
- 3 plans are priced on request (Essentials Contact Center, Premium Contact Center, Elite Contact Center).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Genesys Cloud CX | $75/mo | No | Yes |
| Amazon Connect | — | No | Yes |
| Agentforce Contact Center | $50/mo | No | Yes |
| Dialpad Support | $8,095/mo | No | Yes |
| Freshcaller | $15/mo | Yes | Yes |
| Comm100 Contact Center | $27/mo | No | Yes |
| MyOperator | ₹500/mo | No | Yes |
| GoTo Contact Center | $29.95/mo | No | No |