KUKUI vs Tekion ARC CRM

KUKUI is a marketing and customer-engagement platform for independent automotive repair shops, available on web, iOS and Android. Its website tools include a branded site, SSL certificate, SEO optimization, review management, tracking phone numbers and a QR code generator. The customer database records spend history, vehicles, visit frequency and revenue, with marketing analytics and automated retention outreach. Communication features include two-way SMS, text marketing, live web chat, online booking and a loyalty program. AI Call Insights scores recorded shop calls and identifies customer-demand insights and trends. KUKUI says call data is not used to train AI models, and customers can request deletion of stored transcripts and scores. Listed integrations include POS/SMS, review services, My Garage and Shop-Ware; the latter surfaces marketing metrics and tools in the KUKUI dashboard. Pro and Pro+ pricing is available on request. À la carte services include Marketing at $399 a month and Websites at $399 a month. KUKUI Complete is $719 a month; plans are on a 12-month agreement.

Tekion ARC CRM is an automotive CRM within Tekion’s dealership platform, connecting sales, service, accounting, and marketing. It maintains a unified customer profile across those areas, while AI-powered tools route and prioritize leads and help automate follow-up. Teams can use email, SMS, personalized outreach, and targeted automated campaigns across sales, service, and marketing. CRM Pro adds AI-generated lead context, assisted messaging, call transcription and summaries, opportunity prioritization, and real-time performance insights. Multi-store dealer groups can use centralized permissions, cross-store search and reporting, messaging controls, role approvals, dashboards, and lead acceptance management. Built-in dashboards report performance for sales, marketing, and leadership. Tekion says GoTo Connect is integrated for communications, missed-call tracking, and reporting. The CRM is available on Android, iOS, macOS, and the web. Tekion describes training, launch support, post-launch hypercare, and ongoing partner success support as part of implementation. Pricing is on request; the product page offers a demo request and does not display public pricing.