LabiDesk vs Sugester
LabiDesk
labidesk.comSugester
sugester.comSide by side
| Figure | LabiDesk | Sugester |
|---|---|---|
| Price from | $79/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 10 |
| Spec score · Customer Community Software | 7.7 (#20) | 8.3 (#11) |
| Headquarters | New York, New York, USA | Warsaw, Poland |
| Integrations | The Growth and Enterprise plans list Zapier, Integrately, and custom integrations. | The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp. |
| Live chat | LabiChat includes live chat, chatbots, triggers, and campaigns tied to customer actions and page visits. | The live chat can be embedded on a website with a code snippet and includes real-time visitor viewing, push notifications, and offline messages. |
| Product | LabiDesk describes itself as all-in-one helpdesk software with shared inbox, help center portal, live chat, knowledge base, and public roadmap. | Sugester provides CRM, live chat, helpdesk, task and project management, knowledge base, forum, email, and VoIP features. |
| Support | The homepage says LabiDesk offers customer support 24/7 and lists [email protected] as its contact email. | The pricing page says customers can contact Sugester through live chat, by phone, or by email. |
| Trial | The pricing page offers a 14-day free trial and says no credit card is required. | The pricing page offers a free 30-day trial with no credit card required and also describes a free forever plan. |
Plans
Sugester
- FreeFree
- Start$12 a month
- Pro$12 a month
- Max$25 a month
- Enterprise$50 a month
- freeFree
- pro$12 a month
- start$12 a month
- max$25 a month
- enterprise$50 a month
In their own words
Sugester
Sugester combines CRM, helpdesk, live chat, project management, knowledge base, forum, email, and VoIP features. Its CRM keeps customer profiles and interaction history, with recurring reminders, customer grouping, reports, and deal tracking. The helpdesk gathers email, phone calls, and other messages in a unified inbox where teams can assign tickets and use canned responses. Website chat can show visitors in real time, send push notifications, and collect offline messages. Teams can assign tasks, arrange them into projects and subprojects, and track completion time. The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp, and links to API documentation. The cloud app runs in a browser without installation or setup; a self-hosted version is available by inquiry and requires at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. The free plan is described as lasting indefinitely, and a 30-day trial requires no credit card. Paid plans start at $12 a month.