Lansweeper vs SmartSuite Enterprise Service Desk
Lansweeper
lansweeper.comSmartSuite Enterprise Service Desk
smartsuite.comSide by side
| Figure | Lansweeper | SmartSuite Enterprise Service Desk |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 8 | 7 |
| Spec score · IT SLA Management Software | 9.1 (#7) | 8.6 (#15) |
| API | The platform offers a GraphQL API and webhooks, with full API access included in Enterprise and limited API features in Starter and Pro. | The REST API can retrieve, read, update, and delete solution data, while webhooks can deliver events to external systems. |
| Company | Lansweeper says it was founded in 2004. | SmartSuite says it was founded by Jon Darbyshire, Tara Darbyshire, and Peter Novosel; its about page does not state a founding year or headquarters. |
| Integrations | The integrations directory lists products including Jira Service Management, HaloITSM, Datadog, and Acronis; Starter is limited to Service Desk ticket enrichment integrations. | SmartSuite lists native connections for Salesforce, Gmail, Intercom, Google Drive, Google Sheets, Slack, Jira Cloud, Box, HubSpot, Google Maps, Twilio, Dropbox, Microsoft Teams, OneDrive, Outlook and Google Calendar. |
| Purpose | Lansweeper describes its platform as Cyber Asset Intelligence software that gives organizations visibility and control over their technology environments. | SmartSuite ESM brings HR, Facilities, Finance, Legal/Compliance, and other internal services into one connected service experience. |
| Security | The Trust Center displays SOC 2 Type II, ISO 27001, GDPR, and other security or compliance designations. | SmartSuite states that SOC 2 Type II compliance and ISO 27001 certification apply to every plan; its pricing FAQ says HIPAA and GDPR compliance and European data residency are Enterprise features. |
| Security controls | Lansweeper says its cloud platform uses TLS encryption in transit, AES-256 encryption at rest, encrypted credential storage, and logical separation of customer data. | Enterprise security features include role-based permissions, SSO, two-factor authentication, IP allowlisting, session management, audit history and DLP API integration. |
| Trial | The pricing page offers 14 days of access to all features without requiring a credit card. | The 14-day free trial includes the Professional plan, requires no credit card, and does not automatically charge when it ends. |
Plans
Lansweeper
- Free TrialPrice not published
- Free TrialPriced on request
- Starter$199 a month
- Pro$379 a month
- EnterprisePriced on request
- FreeFree
- ProPrice not published
- StarterPrice not published
SmartSuite Enterprise Service Desk
- Team$15 a month
- Team$15 a month
- Professional$32 a month
- Professional$32 a month
- EnterprisePriced on request
- EnterprisePriced on request
- SignaturePriced on request
In their own words
Lansweeper
Lansweeper is Cyber Asset Intelligence software for organizations seeking visibility into their technology environments. It discovers IT, operational technology, cloud, and virtual assets, including unmanaged and rogue assets. Discovery can be agentless, with an IT Agent available for situations such as work-from-home environments. Inventory tools include data federation, normalization, classification, cleanup rules, dashboards, and generated diagrams. Lansweeper also provides vulnerability insights and flags software or assets that are at or approaching end of life. The platform offers a GraphQL API, webhooks, marketplace integrations, and a Flow Builder for custom workflows. Starter limits integrations to Service Desk ticket enrichment and has limited API features; Pro and Enterprise include marketplace apps, while full API access is in Enterprise. Lansweeper offers cloud-first Lansweeper Sites and on-premise Lansweeper Classic. Its cloud service uses TLS in transit, AES-256 at rest, encrypted credential storage, and logical customer-data separation. The free plan covers up to 100 assets. A 14-day trial provides access to all features without a credit card. Starter costs $199 a month billed annually; Pro costs $379 a month billed annually.
SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk brings HR, Facilities, Finance, Legal/Compliance and other internal services into one employee service experience. Employees can submit structured requests through a portal, see status and receive notifications. Teams can route requests by category, automate triage, apply conditional rules and manage multi-step approvals with decision logs and comments. SLA and OLA timers, escalation workflows, backlog dashboards and service trend reporting support service oversight. Forms, workflows, routing rules, dashboards and SLA models can be configured without engineering; optional AI Assist classifies and summarizes requests. Governance features include role-based access, audit trails, decision history and version history. Integrations include Slack, Microsoft Teams, Twilio, Outlook Email, Google Meet, Jira Cloud and HubSpot, plus Zapier, Make, Ply and Relay connectors. The REST API retrieves, reads, updates and deletes solution data, while webhooks deliver events to external systems. SmartSuite says SOC 2 Type II compliance and ISO 27001 certification apply to every plan. The service is cloud-deployed, with paid plans from $15/user/mo billed annually and a 14-day trial.