Lansweeper vs Web Help Desk
Lansweeper
lansweeper.com
Web Help Desk
solarwinds.comSide by side
| Figure | Lansweeper | Web Help Desk |
|---|---|---|
| Price from | Free | $26.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 8 | 21 |
| Spec score · IT SLA Management Software | 9.1 (#7) | 7.9 (#28) |
| Spec score · IT Help Desk Software | 9.1 (#10) | 7.9 (#34) |
| Deployment | Lansweeper documents cloud-first, local on-premise, and hybrid installation types. | Web Help Desk is a self-hosted, on-premises solution that runs in the customer's infrastructure. |
| Founded | 2004 | 1999 |
| Headquarters | Merelbeke, Belgium | Austin, Texas, USA |
| Integrations | The integrations directory lists products including Jira Service Management, HaloITSM, Datadog, and Acronis; Starter is limited to Service Desk ticket enrichment integrations. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
| Purpose | Lansweeper describes its platform as Cyber Asset Intelligence software that gives organizations visibility and control over their technology environments. | Web Help Desk is a web-based automated ticketing solution for managing IT support requests from internal and external clients. |
| Security | The Trust Center displays SOC 2 Type II, ISO 27001, GDPR, and other security or compliance designations. | The documentation describes HTTPS, HSTS, and FIPS cryptography support, with HTTPS enabled by default in Web Help Desk 12.7.1 and later and FIPS disabled by default. |
| Support | The Free plan includes community support, while Starter, Pro, and Enterprise list tier-specific support; Enterprise also includes a customer success manager. | Subscriptions include SolarWinds technical support, product updates, and access to the online customer portal. |
| Trial | The pricing page offers 14 days of access to all features without requiring a credit card. | A full product trial is available for 14 days without a credit card. |
Plans
Lansweeper
- Free TrialPrice not published
- Free TrialPriced on request
- Starter$199 a month
- Pro$379 a month
- EnterprisePriced on request
- FreeFree
- ProPrice not published
- StarterPrice not published
Web Help Desk
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
- 51–75 technicians$444 a year
- 76–100 technicians$417 a year
- 101–250 technicians$389 a year
- 251–500 technicians$357 a year
In their own words
Lansweeper
Lansweeper is Cyber Asset Intelligence software for organizations seeking visibility into their technology environments. It discovers IT, operational technology, cloud, and virtual assets, including unmanaged and rogue assets. Discovery can be agentless, with an IT Agent available for situations such as work-from-home environments. Inventory tools include data federation, normalization, classification, cleanup rules, dashboards, and generated diagrams. Lansweeper also provides vulnerability insights and flags software or assets that are at or approaching end of life. The platform offers a GraphQL API, webhooks, marketplace integrations, and a Flow Builder for custom workflows. Starter limits integrations to Service Desk ticket enrichment and has limited API features; Pro and Enterprise include marketplace apps, while full API access is in Enterprise. Lansweeper offers cloud-first Lansweeper Sites and on-premise Lansweeper Classic. Its cloud service uses TLS in transit, AES-256 at rest, encrypted credential storage, and logical customer-data separation. The free plan covers up to 100 assets. A 14-day trial provides access to all features without a credit card. Starter costs $199 a month billed annually; Pro costs $379 a month billed annually.
Web Help Desk
Web Help Desk is a web-based ticketing system for IT support requests from internal and external clients. It can turn incoming email into tickets, route work to technicians or groups, and assign or escalate tickets automatically. Subscriptions include asset discovery, links between hardware and tickets, lifecycle tracking, and software license management. A searchable knowledge base supports end-user FAQs and support articles. Reports and dashboard widgets cover ticket activity, technician performance, customer satisfaction, billing data, and request trends, with configurable SLAs. Integrations with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor can surface alerts and create tickets. The Dameware Remote Support integration can launch a remote session from a request or asset inventory. Email support includes Gmail and Microsoft 365, and directory integration includes Active Directory and LDAP. Web Help Desk is self-hosted in the customer's infrastructure; supported server systems include specified Windows Server, macOS, and Linux versions. Subscriptions include technical support, product updates, and online customer portal access. There is no free plan, but a full product trial lasts 14 days and does not require a credit card. Annual plans are priced per technician, with unlimited end users: the 1–5 technician tier is $533 a year per technician, and the listed 251–500 tier is $357 a year per technician.