LBi HR HelpDesk vs Salesforce HR Service
LBi HR HelpDesk
lbisoftware.comSalesforce HR Service
salesforce.comSide by side
| Figure | LBi HR HelpDesk | Salesforce HR Service |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · HR Service Delivery Software | 7.9 (#2) | 6.2 (#15) |
| Founded | 1982 | 1999 |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
Salesforce HR Service
- AI Agents for Employees$15 a month
- HR Service Desk - Enterprise Edition$50 a month
- HR Service Desk - Unlimited Edition$75 a month
- Add-On: Agentforce for Service$125 a month
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.
Salesforce HR Service
Salesforce HR Service has no write-up on Specifiction yet; its figures are above.