LibraryH3lp vs LiveChat
LibraryH3lp
libraryh3lp.com
LiveChat
livechat.comSide by side
| Figure | LibraryH3lp | LiveChat |
|---|---|---|
| Price from | $4/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 9 |
| Spec score · Live chat software | 8.3 (#29) | 9.3 (#5) |
| API | The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API. | The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports. |
| Free plan | No | No |
| Integrations | The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Product | LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
Plans
LibraryH3lp
- Core$280 a year
- Core Plus One$490 a year
- Tickets Solo$280 a year
- Single Sign-on Add-on$99 a month
- Texting Add-on$4 a month
- Single Sign-on Add-on$99, paid once
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LibraryH3lp
LibraryH3lp has no write-up on Specifiction yet; its figures are above.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.