LibraryH3lp vs Re:amaze
LibraryH3lp
libraryh3lp.com
Re:amaze
reamaze.comSide by side
| Figure | LibraryH3lp | Re:amaze |
|---|---|---|
| Price from | $4/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 8 |
| Spec score · Live chat software | 8.3 (#29) | 9.0 (#11) |
| API | The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API. | Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access. |
| Founded | 2008 | 2012 |
| Free plan | No | No |
| Headquarters | Beech Mountain, North Carolina, United States | San Jose, California, United States |
| Integrations | The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Product | LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
Plans
LibraryH3lp
- Core$280 a year
- Core Plus One$490 a year
- Tickets Solo$280 a year
- Single Sign-on Add-on$99 a month
- Texting Add-on$4 a month
- Single Sign-on Add-on$99, paid once
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
LibraryH3lp
LibraryH3lp has no write-up on Specifiction yet; its figures are above.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.