LibreDesk vs Vision Helpdesk
LibreDesk
libredesk.ioVision Helpdesk
visionhelpdesk.comSide by side
| Figure | LibreDesk | Vision Helpdesk |
|---|---|---|
| Price from | Free | $8/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 17 |
| Spec score · Customer Support Software | 7.9 (#17) | 8.6 (#9) |
| Spec score · Help desk software | 7.6 (#68) | 8.4 (#28) |
| Automation | Automation rules can tag, assign, and route conversations based on defined conditions. | Workflow, SLA, escalation, dispatcher, round-robin, notification, macro and automatic-close rules automate ticket handling. |
| Integrations | Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration. | Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill. |
Plans
Vision Helpdesk
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
- Ent Service Desk SaaS$60 a month
- Starter Help Desk — Download recurring$810 a month
- Starter Help Desk — SaaS$1,215 a month
- Pro Help Desk — Download recurring$1,620 a month
In their own words
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk gathers conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, round-robin assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products through one staff portal and separate branded customer portals, with database-level data isolation. Service Desk covers IT assets and CMDB alongside incident, problem, change, release, knowledge-base, and service-catalog management. Live Chat includes routing, escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. It is available as cloud SaaS or an on-premises download, with web, Windows, Linux, iOS, and Android listed. Annual-billed Help Desk options list Starter Download at $8 a month, Pro Download at $16 a month, Starter SaaS at $12 a month, and Pro SaaS at $20 a month. Plans include one agent seat. A 30-day trial is offered; customer-data encryption at rest requires the Advanced Security Add-on.