LibreDesk vs Znuny
LibreDesk
libredesk.io
Znuny
znuny.comSide by side
| Figure | LibreDesk | Znuny |
|---|---|---|
| Price from | Free | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 11 |
| Spec score · Customer Support Software | 7.9 (#17) | 8.5 (#12) |
| Automation | Automation rules can tag, assign, and route conversations based on defined conditions. | Built-in automation handles routing, classification, escalation, notifications and state changes, including multi-step processes. |
| Deployment | LibreDesk runs as a single binary or Docker deployment and requires PostgreSQL and Redis. | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. |
| Integrations | Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Reporting | The product supports CSAT surveys and tracks response times, resolution rates, and agent activity. | Reporting includes real-time KPI dashboards, ticket-level detail and export to selectable formats. |
Plans
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.