Liquid Voice Compliance Recording vs MiaRec
Liquid Voice Compliance Recording
liquidvoice.comMiaRec
miarec.comSide by side
| Figure | Liquid Voice Compliance Recording | MiaRec |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Call Recording Software | 7.4 (#12) | 9.0 (#3) |
| Deployment | The platform supports public cloud, private cloud, hybrid, and fully on-premises deployments. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Founded | 2004 | 2013 |
| Headquarters | Leeds, England | Silicon Valley |
| Integrations | Listed sources include traditional PBXs, analogue and digital telephony, radio systems, trading turrets, CCaaS and UCaaS platforms via API, Microsoft Teams, and existing recording systems. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Support | Existing customers can raise technical support requests through the support page or contact the team by email or phone. | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. |
Plans
Liquid Voice Compliance Recording
- Liquid Voice for CompliancePriced on request
In their own words
Liquid Voice Compliance Recording
Liquid Voice Compliance Recording has no write-up on Specifiction yet; its figures are above.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.