Listen360 vs Retently
Listen360
listen360.com
Retently
retently.comSide by side
| Figure | Listen360 | Retently |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Nps Software | 7.2 (#11) | 8.6 (#2) |
| Spec score · Net Promoter Score Software | 7.1 (#19) | 8.5 (#5) |
| Founded | Listen360 says it was founded in 2008 as an NPS-based feedback platform for multi-location brands. | 2016 |
| Headquarters | The privacy policy lists Listen360, Inc. at 3601 Walnut St., Suite 400, Denver, Colorado 80205. | Chisinau, Moldova, and Austin, Texas, United States |
| Integrations | The integrations page names ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. |
| Support | Listen360 describes onboarding with step-by-step guidance, custom-tailored training, and ongoing assistance. | Every plan includes a help center and email support; Pro adds live chat, while Enterprise adds onboarding, Zoom support and a named customer-success manager. |
| What it does | Listen360 is a customer experience management platform that turns customer feedback into actionable intelligence for multi-location brands, franchises, and private equity-backed businesses. | Retently is a SaaS customer-feedback platform for measuring NPS, CSAT and CES and acting on the results. |
Plans
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
In their own words
Listen360
Listen360 is a web-based customer experience management platform for multi-location brands, franchises, and private equity-backed businesses. It collects customer feedback and uses NPS to measure loyalty and satisfaction. Its AI analytics turn feedback into actions and identify growth drivers. Review management includes strategic review requests, fake-review integrity checks, and market analysis; social media tools and business listings features address visibility and SEO. The platform is tailored to larger organizations in home services, fitness, wellness, and children’s services. Named integrations include ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. Listen360 describes onboarding with step-by-step guidance, tailored training, and ongoing assistance. It does not currently offer a mobile app, though some tools can be accessed on a device while away from a computer. The maker is Listen360, founded in 2008 and headquartered in Denver, Colorado, at EverCommerce’s corporate headquarters. Pricing is by request, per location or by request volume.
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.