Livable vs RealPage Resident Billing
Livable
livable.comRealPage Resident Billing
realpage.comSide by side
| Figure | Livable | RealPage Resident Billing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · Property Management Utility Billing Software | 7.6 (#7) | 7.1 (#12) |
| Founded | 2009 | 1998 |
| Intended users | Livable describes its platform as a nationwide utility administration service built for property owners and property management teams. | RealPage describes Resident Billing as a service for multifamily property owners and managers seeking utility cost recovery and more efficient resident billing. |
| Payments | For direct billing, residents can pay through the Livable Resident Portal by ACH, debit card, or credit card, with Auto-Pay available. | For Utilities With Remittances, RealPage Payments processes resident utility charge remittances instead of onsite staff. |
| Support | Livable says its resident support team handles questions by phone and email Monday through Friday, with a 24/7 AI agent available on demand. | RealPage says customer care is available seven days a week for property managers and residents. |
Plans
In their own words
Livable
Livable automates utility billing, Ratio Utility Billing System calculations, and cost recovery for property owners and management teams. Its AI-assisted workflow can acquire utility bills and extract their data. Allocation methods include occupancy, square footage, sub-metered usage, actual consumption, fixed percentages, per-unit calculations, and custom weighting. Managers can review allocations, approve billing batches, and monitor utility activity across a portfolio. Residents use Tenant Connect to view statements, review property bills, and pay online. Direct payments support ACH, debit cards, credit cards, and Auto-Pay. Self Service provides allocation and approval tools; Bill Automation adds automatic bill entry, multilingual support, spike alerts, and adjustment management. Livable syncs charges into AppFolio and describes AI-assisted workflows where no native connection exists. It has no unit minimums, supports web access, and does not sell or install sub-meter hardware.
RealPage Resident Billing
RealPage Resident Billing is a web service for multifamily properties that bills residents for utilities and supports utility cost recovery. It supports common RUBS and submetering methods used across the United States, including multiple methods at one property. Managers can configure combined rent and utility statements or utility-only statements, including electronic versions. Resident OneBill can bring allocated utility charges together with rent, amenity fees, carried balances and other ledger charges. The service interfaces with major property management systems to identify residents to bill and upload accounts receivable charges; final bills can also be generated in systems such as OneSite. Residents can use eBill and other billing and payment options. For Utilities With Remittances, RealPage Payments processes utility charge remittances rather than onsite staff. RealPage describes redundant data verification and a regulatory database covering rules affecting submetering, billing and energy management. Status Tracker syncs with RealPage project management systems so users can view notes and completed schedule dates and respond to file requests. Pricing is available on request.