Live Helper Chat vs LiveChat
Live Helper Chat
livehelperchat.com
LiveChat
livechat.comSide by side
| Figure | Live Helper Chat | LiveChat |
|---|---|---|
| Price from | €6/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 8 | 9 |
| Spec score · Live chat software | 8.8 (#18) | 9.3 (#5) |
| Website chatbot | Yes | Yes |
| Chat channels | website+messaging | omnichannel |
| Free plan | Yes | No |
| Integrations | Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Product | Live Helper Chat describes itself as open-source live support chat for websites with bots, voice, video, screen sharing, AI, and REST API integrations. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | The vendor lists a forum, GitHub, Discord, and paid premium support with one hour per month of direct Skype/Discord text or call support. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
| Visitor tracking | Yes | Yes |
Plans
Live Helper Chat
- Free hosted trialFree
- Basic€6 a month
- Standard€10 a month
- Premium€16 a month
- Self hosted, Premium support€40 a month
- FreeFree
- Self hostedFree
- Self hosted, EnterprisePriced on request
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
Live Helper Chat
Live Helper Chat is open-source support chat for websites, combining bots, live agents, messaging channels, voice and video calls, screen sharing, AI integrations, and a REST API. Listed chat tools include unlimited operators and simultaneous chats, visitor tracking, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing use the new widget; the old widget does not support them. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI connections include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be self-hosted, and hosted and downloadable versions are described as having the same features. Installation requires PHP 8.2 or newer, MySQL 5.7 or MariaDB 10.2.3 or newer, and Apache or Nginx. Windows and macOS clients, a Chrome extension, and Android and iOS app folders are listed. Hosted plans start with a 14-day free evaluation; paid plans begin at €6 a month.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.