Live Helper Chat vs Re:amaze

Live Helper Chat is open-source support chat for websites, combining bots, live agents, messaging channels, voice and video calls, screen sharing, AI integrations, and a REST API. Listed chat tools include unlimited operators and simultaneous chats, visitor tracking, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing use the new widget; the old widget does not support them. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI connections include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be self-hosted, and hosted and downloadable versions are described as having the same features. Installation requires PHP 8.2 or newer, MySQL 5.7 or MariaDB 10.2.3 or newer, and Apache or Nginx. Windows and macOS clients, a Chrome extension, and Android and iOS app folders are listed. Hosted plans start with a 14-day free evaluation; paid plans begin at €6 a month.

Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.