LiveChat vs LiveHelpNow
LiveChat
livechat.com
LiveHelpNow
livehelpnow.netSide by side
| Figure | LiveChat | LiveHelpNow |
|---|---|---|
| Price from | $19/mo | $39/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 7 |
| Spec score · Live chat software | 9.3 (#5) | 7.4 (#81) |
| Compliance | The maker lists SOC 2 Type 2, GDPR, CCPA, PCI DSS SAQ A, and Data Privacy Framework among its security and compliance credentials. | Its help page says LiveHelpNow is PCI certified to accept payments from its customers and that its chat system complies with HIPAA rules. |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk, and Mailchimp. |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | LiveHelpNow combines chat, ticketing, knowledge, automations, and omnichannel support in one AI powered workspace. |
| Security | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. | LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | The company says customers can reach a human support team for help. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
LiveHelpNow
- Essential$39 a month
- Professional$59 a month
- Premium$79 a month
- Knowledge AI$99 a month
- Conversational AI$499 a month
- Conversational AI Plus$799 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.
LiveHelpNow
LiveHelpNow has no write-up on Specifiction yet; its figures are above.