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LiveHelpNow

livehelpnow.net

From $39/mo WebWindowsmacOSiOSAndroidAPI
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Spec score 7.4 #81 of 94 in Live chat software

Spec sheet

Product
LiveHelpNow combines chat, ticketing, knowledge, automations, and omnichannel support in one AI powered workspace.Read 12 Oct 2026 · livehelpnow.net
Integrations
Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk, and Mailchimp.Read 12 Oct 2026 · livehelpnow.net
Security
LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site.Read 12 Oct 2026 · help.livehelpnow.net
Compliance
Its help page says LiveHelpNow is PCI certified to accept payments from its customers and that its chat system complies with HIPAA rules.Read 12 Oct 2026 · help.livehelpnow.net
Support
The company says customers can reach a human support team for help.Read 12 Oct 2026 · livehelpnow.net
Headquarters
Doylestown, Pennsylvania, United StatesRead 28 Sep 2026 · livehelpnow.net
AI assistance
Built-in AI includes response suggestions, summaries, and next steps for internal agent use.Read 12 Oct 2026 · livehelpnow.net
Automation
Automations are designed to reduce repetitive work and route conversations to the right place.Read 12 Oct 2026 · livehelpnow.net
Company history
LinkedIn lists LiveHelpNow as founded in 2003 and headquartered in Doylestown, Pennsylvania.Read 12 Oct 2026 · linkedin.com
Data retention
The data protection page states chat transcripts are stored for 3 months, reporting data for 1 year, and tickets and call records for 2 years, with longer periods for Enterprise.Read 12 Oct 2026 · help.livehelpnow.net
Live chat
The platform offers live chat and chat bots for customer messaging.Read 12 Oct 2026 · livehelpnow.net
Mobile app embedding
LiveHelpNow documents embedding its chat in existing iOS and Android apps using a WebView, with native implementation requiring development against its streaming API.Read 12 Oct 2026 · kb.livehelpnow.net
Routing
Intelligent Routing directs conversations based on agent skill, availability, and context.Read 12 Oct 2026 · livehelpnow.net
Ticketing and knowledge
The platform includes ticketing workflows and a knowledge base for creating, organizing, and delivering answers.Read 12 Oct 2026 · livehelpnow.net

Plans and prices

Essential $39 a month from $39 /mo Live chat · Knowledge base · Support portal · Unlimited articles · One chat domain · One knowledge base Read 12 Oct 2026 · livehelpnow.net
Professional $59 a month from $59 /mo Everything in Essential Plus · Ticketing · Workforce management · Advanced automations · Performance dashboards · Data export · Call logging · Zoom phone integration Read 12 Oct 2026 · livehelpnow.net
Premium $79 a month from $79 /mo Everything in Professional plus · White glove onboarding · Monthly success call · Priority support · Removes LiveHelpNow branding · Additional knowledge base capacity · Higher automation, reporting, and storage limits Read 12 Oct 2026 · livehelpnow.net
Knowledge AI $99 a month from $99 /mo Requires Professional or Premium · 2,000 AI Answers on Professional · 5,000 AI Answers on Premium Read 12 Oct 2026 · livehelpnow.net
Conversational AI $499 a month from $499 /mo + premium Requires Professional or Premium · 1,000 AI Conversations on Professional · 3,000 AI Conversations on Premium Read 12 Oct 2026 · livehelpnow.net
Conversational AI Plus $799 a month from $799 /mo + premium Requires Professional or Premium · Premium includes 7,000+ AI Conversations Read 12 Oct 2026 · livehelpnow.net
Enterprise Priced on request Custom pricing For large or complex requirements · Unlimited flexibility and deeper control Read 12 Oct 2026 · livehelpnow.net

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