LiveChat vs Re:amaze
LiveChat
livechat.com
Re:amaze
reamaze.comSide by side
| Figure | LiveChat | Re:amaze |
|---|---|---|
| Price from | $19/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Live chat software | 9.3 (#5) | 9.0 (#11) |
| Spec score · Conversational Support Software | 8.8 (#7) | 8.4 (#11) |
| API | The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports. | Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access. |
| Audience | The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores. | The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Customer context | The product can show visitor browsing activity and live cart contents, recent orders, and payment status in conversations. | The live dashboard can show customer browsing activity, shopping data, and geolocation, and teams can add custom profile data through third-party apps or an SDK. |
| Free plan | No | No |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Live agent chat | Yes | Yes |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.