LiveChat vs SnapEngage
LiveChat
livechat.com
SnapEngage
snapengage.comSide by side
| Figure | LiveChat | SnapEngage |
|---|---|---|
| Price from | $19/mo | $45/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Live chat software | 9.3 (#5) | 8.0 (#44) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Live agent chat | Yes | Yes |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | SnapEngage offers conversational chat software for sales and customer support teams. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | SnapEngage says its technical support team partners with customers during implementation and offers ongoing client success reviews. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.
SnapEngage
SnapEngage has no write-up on Specifiction yet; its figures are above.