LiveChat vs TapHTML
LiveChat
livechat.comTapHTML
taphtml.comSide by side
| Figure | LiveChat | TapHTML |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 9 | 1 |
| Spec score · Live chat software | 9.3 (#5) | 7.9 (#50) |
| Audience | The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores. | The Firefox listing describes the extension as intended for website owners and support teams managing visitor conversations. |
| Installation | Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered. | The widget is installed by adding a script tag with a widget ID to a website’s HTML. |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | TapHTML is a customer communication platform built around an embeddable live chat widget. |
| Security | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. | The privacy policy says TapHTML uses secure database configurations and other industry-standard measures to protect data from unauthorized access. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.