LiveChat vs Velaro Live Chat
LiveChat
livechat.comVelaro Live Chat
velaro.comSide by side
| Figure | LiveChat | Velaro Live Chat |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 5 |
| Spec score · Live chat software | 9.3 (#5) | 7.6 (#71) |
| Customer context | The product can show visitor browsing activity and live cart contents, recent orders, and payment status in conversations. | Agents can view visitor browsing activity and preferences, along with marketing data or stored customer data. |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | Velaro's integrations page lists connections including Salesforce, Microsoft Dynamics, NetSuite, Magento, HubSpot, Zendesk, Okta, AWS, and Microsoft Azure. |
| Plan limits | Essential includes 10 AI resolutions monthly and Growth includes 200; extra packages of 50 are listed at $49.50. | The pricing page lists Starter without API access, SMS, WhatsApp, IVR, SSO, co-browse, or visitor tracking. |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | Velaro describes Live Chat as scalable chat software that businesses can customize to fit their brand, sales goals, and customer satisfaction goals. |
| Reporting | Reports cover chat volume, missed chats, satisfaction, agent performance, staffing, AI-agent outcomes, goals and ecommerce sales attribution. | The product page says its enterprise report provides more than 100 analytics and metrics. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
Velaro Live Chat
- Solo$19 a month
- Starter$497 a month
- Professional$1,497 a month
- Business$2,997 a month
- Enterprise$7,997 a month
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.
Velaro Live Chat
Velaro Live Chat has no write-up on Specifiction yet; its figures are above.