LiveChat vs Vivocha
LiveChat
livechat.comVivocha
vivocha.comSide by side
| Figure | LiveChat | Vivocha |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 0 |
| Spec score · Live chat software | 9.3 (#5) | 7.4 (#79) |
| Audience | The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores. | The platform is presented for businesses seeking to engage website, mobile app, and messaging-channel visitors, including e-commerce and customer-service teams. |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems. |
| Proactive engagement | Campaigns can invite selected visitors to chat based on pages visited or behavior such as shopping-cart activity. | Businesses can use customizable rules to decide when and whom to engage, based on visitor behavior and other context. |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | Vivocha provides a cloud customer engagement platform for communicating with website and mobile app visitors through voice, video, chat, callbacks, and collaboration tools. |
| Security | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. | The site’s privacy policy says customer data is encrypted by default, supports third-party encryption keys, and is stored in Europe for EU consumers. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | Vivocha provides a support resource and training catalog, and its Startup Program lists standard onboarding and eight hours per month of CSM support. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.