LiveHelpNow vs Re:amaze
LiveHelpNow
livehelpnow.net
Re:amaze
reamaze.comSide by side
| Figure | LiveHelpNow | Re:amaze |
|---|---|---|
| Price from | $39/mo | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Live chat software | 7.4 (#81) | 9.0 (#11) |
| Automation | Automations are designed to reduce repetitive work and route conversations to the right place. | Teams can automate common tasks with workflow macros, custom triggers, and chatbots. |
| Company history | LinkedIn lists LiveHelpNow as founded in 2003 and headquartered in Doylestown, Pennsylvania. | A Re:amaze blog post says the software company was founded in 2012 in San Jose, California. |
| Headquarters | Doylestown, Pennsylvania, United States | San Jose, California, United States |
| Integrations | Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk, and Mailchimp. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Product | LiveHelpNow combines chat, ticketing, knowledge, automations, and omnichannel support in one AI powered workspace. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
Plans
LiveHelpNow
- Essential$39 a month
- Professional$59 a month
- Premium$79 a month
- Knowledge AI$99 a month
- Conversational AI$499 a month
- Conversational AI Plus$799 a month
- EnterprisePriced on request
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
LiveHelpNow
LiveHelpNow has no write-up on Specifiction yet; its figures are above.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.