LogMeIn Pro vs ScreenMeet Remote Support
LogMeIn Pro
logmein.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | LogMeIn Pro | ScreenMeet Remote Support |
|---|---|---|
| Price from | $30/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Remote desktop software | 9.0 (#15) | 9.1 (#10) |
| Spec score · Remote support tools | 8.6 (#14) | 8.8 (#9) |
| Company history | LogMeIn was founded in 2003, and Francisco Partners and Evergreen Coast Capital completed its acquisition in August 2020 for an approximately $4.3 billion equity valuation. | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. |
| Founded | 2003 | 2015 |
| Free plan | No | No |
| Integrations | The vendor's integration directory lists Acronis, Nexthink, ServiceNow, HaloPSA, Agiloft, Autotask, ConnectWise and Freshdesk integrations for Resolve or Rescue; it does not label these as Pro integrations. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Rating on Apple App Store | 4.7 out of 5 from 12K ratings | 5.0 out of 5 from 8 ratings |
| Rating on Capterra | 4.4 out of 5 from 176 reviews | 4.7 out of 5 from 9 reviews |
| Rating on G2 | 4.4 out of 5 from 85 reviews | 4.4 out of 5 from 22 reviews |
| Rating on GetApp | 4.4 out of 5 from 176 reviews | 4.7 out of 5 from 9 reviews |
| Rating on Google Play | 3.4 out of 5 from 12.6K reviews | 4.0 out of 5 from 121 reviews |
| Rating on Software Advice | 4.4 out of 5 from 176 reviews | 4.7 out of 5 from 9 reviews |
| Rating on TrustRadius | 8.9 out of 10 from 126 reviews | 10 out of 10 from 1 review |
| Remote control | Users can operate a remote computer as though they were sitting in front of it. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Session recording | Yes | Yes |
| Supported platforms | Windows,macOS,iOS,Android,web | desktop,mobile,browser |
Plans
LogMeIn Pro
- Individuals$30 a month
- Power Users$70 a month
- Small Businesses$129 a month
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
LogMeIn Pro
LogMeIn Pro has no write-up on Specifiction yet; its figures are above.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.