| Price from | $24.92/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · AI User Research Tools | 8.0 (#9) | 7.6 (#19) |
| MCP | Lookback's MCP server supports AI tools managing projects, rounds, recordings, and participants, and requires MCP to be enabled and a Collaborator role or above. | Usercall provides a hosted MCP server for Claude, ChatGPT and Cursor, with no API key required for the hosted connector. |
| Product | Lookback is a remote user research platform for moderated and unmoderated studies, including interviews and usability testing. | Usercall is an AI-moderated qualitative research platform combining voice interviews with evidence-backed thematic analysis. |
| Security | Lookback states it undergoes regular SOC 2 Type II audits and adheres to GDPR and CCPA requirements. | Usercall says data is encrypted in transit, access is controlled, and customer data is not used to train AI models. |
