Loop Email vs Shared Inbox by Canary
Loop Email
intheloop.ioShared Inbox by Canary
shared-inbox.aiSide by side
| Figure | Loop Email | Shared Inbox by Canary |
|---|---|---|
| Price from | $18.75/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Shared Inbox Software | 8.4 (#8) | 8.0 (#13) |
| Email providers | The product says it connects to email providers including Gmail, Outlook, Exchange, and IMAP. | The site lists Gmail, Microsoft 365, and IMAP as supported email connections. |
| Intended teams | The company describes Loop as an email management app for teams and presents use cases for agencies, ecommerce, logistics, finance, IT services, travel, and enterprise. | The site describes Starter as for getting started with team email, Business for customer support teams, and Scale for high-volume teams with compliance needs. |
| Product | Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. | Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together. |
| Security | Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. | The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits. |
| Support | Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. | The Scale plan includes priority support, and the site offers a personalized demo session. |
Plans
Shared Inbox by Canary
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
In their own words
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.
Shared Inbox by Canary
Shared Inbox by Canary is a collaborative team inbox for organizing and responding to email together. Teams can assign messages and track conversation status, while AI can route incoming messages to the appropriate teammate based on their subject. The AI can also answer repeated questions using uploaded help documents and send follow-ups automatically. Other features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics and CSAT. Email connections include Gmail, Microsoft 365 and IMAP. The service is available on iOS, macOS, web and Windows. Starter costs $10 a month billed monthly and includes one shared inbox, a built-in helpdesk, assignment and status tools, and an AI chatbot with up to 100 training materials and responses. Business is $20 a month billed monthly; Scale is $30 a month billed monthly. The site lists a 14-day trial and no free plan. Canary says data is stored on its servers in Germany and encrypted in transit and at rest; it says user data is not used to train generalized AI models.