Loop11 vs TheySaid
Loop11
loop11.com
TheySaid
theysaid.ioSide by side
| Figure | Loop11 | TheySaid |
|---|---|---|
| Price from | $199/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 2 |
| Spec score · Usability Testing Software | 8.4 (#9) | 7.4 (#37) |
| Analysis | Reporting features include AI insights, clickstream analytics, heatmaps, and user session recording and replay. | AI analytics summarizes key learnings, themes, and recommendations, and users can explore project insights conversationally. |
| Integrations | The Slack integration shares study notes and video clips and sends project milestone updates to selected Slack channels. | The site lists Salesforce, Slack, HubSpot, and Zendesk as workflow tools, and marks Zoho, Mailchimp, Calendly, Dropbox, and Zapier as coming soon. |
| Product | Loop11 is an online usability testing platform for studies on websites, apps, prototypes, and wireframes. | TheySaid provides AI user testing, interviews, forms, surveys, polls, and pulses for collecting user and employee feedback. |
| Security | Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing. | The security page states data is encrypted in transit with TLS 1.2 and at rest with AES, and that the service supports GDPR data deletion. |
| Support | Loop11 lists [email protected] as its support contact. | Enterprise includes a dedicated account manager and priority support with an SLA. |
Plans
In their own words
Loop11
Loop11 is an online usability testing platform for studies of websites, apps, prototypes, and wireframes. It supports moderated and unmoderated testing, information architecture studies, true-intent research, A/B tests, benchmarking, and search-findability studies. Teams can examine results with clickstream analytics, heatmaps, session recordings and replay, and AI insights. Its AI Insights feature uses OpenAI and ChatGPT to analyze task results and create participant summaries, findings, and design recommendations. Studies can run on Apple and Windows computers, iPhones and iPads, and Android phones and tablets. No-code studies can use a desktop browser extension or mobile apps. A Slack integration shares study notes and video clips and sends milestone updates to selected channels. Loop11 lists a 14-day free trial with three studies and Enterprise features, with no credit card required. Pricing starts at $179/mo (annual); listed Rapid Insights and Pro plans cost $199 a month and $399 a month. Participants are bring-your-own, and recruitment, consulting, moderator services, and extra team members are outside listed plans.
TheySaid
TheySaid is a web-based platform for collecting user and employee feedback through AI-moderated tests, interviews, forms, surveys, polls, and pulses. Its moderator can guide participants, ask follow-up questions, and adjust prompts as responses arrive. AI analytics summarize themes and recommendations, with conversational exploration of project insights. Results can include task-completion and time-on-task metrics, recurring issues, highlight clips, and prioritized recommendations. Teams can collect responses through links, email, website embeds, pop-ups, QR codes, or participant panels; the platform also supports two-way voice and conditional question logic. TheySaid says it supports more than 70 languages. The Free plan is free and includes five AI user tests and 50 AI surveys monthly, with one workspace and one active test; panel recruiting costs extra. Paid plans start at 49 USD per month. Plans are billed annually by default, with monthly billing available at 33% more. The platform runs on the web and provides API access.