Loop11 vs UserZoom
Loop11
loop11.com
UserZoom
usertesting.comSide by side
| Figure | Loop11 | UserZoom |
|---|---|---|
| Price from | $199/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Usability Testing Software | 8.4 (#9) | 7.2 (#43) |
| Spec score · User Testing | 8.4 (#5) | 7.2 (#21) |
| Analysis | Reporting features include AI insights, clickstream analytics, heatmaps, and user session recording and replay. | Analysis features include automated transcripts, synced playback, timestamped notes, and automatically generated charts and visualizations. |
| Integrations | The Slack integration shares study notes and video clips and sends project milestone updates to selected Slack channels. | The maker lists integrations including Slack, Teams, Jira, Figma, FigJam, and Miro. |
| Security | Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing. | The UserZoom page describes the platform as SOC 2 Type II certified and GDPR- and HIPAA-compliant. |
| Study types | The platform supports moderated and unmoderated testing, information architecture testing, true intent studies, A/B testing, benchmarking, prototype testing, and search findability studies. | Studies can test ideas, designs, prototypes, websites, campaigns, and competitive brands using methods including usability tests, surveys, and information architecture testing. |
| Support | Loop11 lists [email protected] as its support contact. | The Ultimate plan offers optional Premier Support with 30-minute Power Sessions, while Ultimate+ includes Premier Support+ with a dedicated consultant and one-hour Power Sessions. |
Plans
UserZoom
- AdvancedPriced on request
- UltimatePriced on request
- Ultimate+Priced on request
In their own words
Loop11
Loop11 is an online usability testing platform for studies of websites, apps, prototypes, and wireframes. It supports moderated and unmoderated testing, information architecture studies, true-intent research, A/B tests, benchmarking, and search-findability studies. Teams can examine results with clickstream analytics, heatmaps, session recordings and replay, and AI insights. Its AI Insights feature uses OpenAI and ChatGPT to analyze task results and create participant summaries, findings, and design recommendations. Studies can run on Apple and Windows computers, iPhones and iPads, and Android phones and tablets. No-code studies can use a desktop browser extension or mobile apps. A Slack integration shares study notes and video clips and sends milestone updates to selected channels. Loop11 lists a 14-day free trial with three studies and Enterprise features, with no credit card required. Pricing starts at $179/mo (annual); listed Rapid Insights and Pro plans cost $199 a month and $399 a month. Participants are bring-your-own, and recruitment, consulting, moderator services, and extra team members are outside listed plans.