Loop11 vs VideoAsk
Loop11
loop11.comVideoAsk
videoask.comSide by side
| Figure | Loop11 | VideoAsk |
|---|---|---|
| Price from | $199/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Consumer Video Feedback Software | 8.4 (#3) | 7.6 (#12) |
| Founded | 2009 | 2012 |
| Integrations | The Slack integration shares study notes and video clips and sends project milestone updates to selected Slack channels. | VideoAsk documents integrations including calendars, Zendesk, and Zapier workflows with services such as Slack, HubSpot, Airtable, and Google Drive. |
| Privacy | Loop11 says participants are not asked for personally identifiable information, and audio or video recording requires participant permission. | VideoAsk says it uses Data Protection Agreements with Standard Contractual Clauses for international data transfers. |
| Product | Loop11 is an online usability testing platform for studies on websites, apps, prototypes, and wireframes. | VideoAsk is a web-based interactive video tool for creating personalized asynchronous conversations and forms. |
| Security | Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing. | VideoAsk says respondent data is stored with AWS and data is encrypted in transit and at rest. |
| Support | Loop11 lists [email protected] as its support contact. | Users can contact support through the Help Center or from within their VideoAsk account, and the Help Center also links to a community. |
Plans
In their own words
Loop11
Loop11 is an online usability testing platform for studies of websites, apps, prototypes, and wireframes. It supports moderated and unmoderated testing, information architecture studies, true-intent research, A/B tests, benchmarking, and search-findability studies. Teams can examine results with clickstream analytics, heatmaps, session recordings and replay, and AI insights. Its AI Insights feature uses OpenAI and ChatGPT to analyze task results and create participant summaries, findings, and design recommendations. Studies can run on Apple and Windows computers, iPhones and iPads, and Android phones and tablets. No-code studies can use a desktop browser extension or mobile apps. A Slack integration shares study notes and video clips and sends milestone updates to selected channels. Loop11 lists a 14-day free trial with three studies and Enterprise features, with no credit card required. Pricing starts at $179/mo (annual); listed Rapid Insights and Pro plans cost $199 a month and $399 a month. Participants are bring-your-own, and recruitment, consulting, moderator services, and extra team members are outside listed plans.
VideoAsk
VideoAsk is a web-based tool for interactive video conversations and forms. Creators can ask open-ended questions and receive video, audio or text responses, then reply through the service for a continuing two-way exchange. Multi-step videoasks and conditional logic can send respondents to different steps or webpages. The product describes uses including lead qualification, candidate recruiting and testimonial collection. Each step can last up to five minutes; paid plans can permit video or audio answers up to that length. Recording and uploading consume processing minutes, while playback is unlimited and unused minutes do not roll over. After the processing allowance is exceeded, respondents may still submit media, but creators cannot view it until upgrading or the next billing cycle. Integrations include calendars, Zendesk and Zapier workflows with Slack, HubSpot, Airtable and Google Drive. Data is stored with AWS and encrypted in transit and at rest. VideoAsk has web, iOS and Android apps, although the Android app can reply but cannot build or edit forms.