Make a Rezzy Guest CRM vs Olo GDP
Make a Rezzy Guest CRM
makearezzy.com
Olo GDP
olo.comSide by side
| Figure | Make a Rezzy Guest CRM | Olo GDP |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Restaurant CRM Software | 8.9 (#4) | 8.0 (#9) |
| Guest profiles | Bookings build guest profiles containing contact details, visits, no-show rate, party size and review history. | It merges transactional, behavioral, demographic, and offline data into unified profiles for known and unknown guests. |
| Product | Make a Rezzy is a restaurant booking and management service with an integrated guest CRM for restaurants. | GDP is Olo’s restaurant focused customer data platform for collecting, analyzing, and acting on guest data from restaurant systems. |
| Security | The DPA states that data is encrypted in transit with TLS, passwords use one-way hashing, access is role restricted and production access is limited to authorised personnel. | Olo's security policy describes encryption of personal information in transit over public networks, data segregation, platform security, disaster recovery, and at least annual program reviews. |
| Support | Support is available by email and phone with a typical response time within 24 hours. | Olo directs new prospects to its sales team and current customers to their Customer Success Manager for information about product features. |
Plans
Make a Rezzy Guest CRM
- Per seated cover£1 a month
- Make a Rezzy$1.25 a month
In their own words
Make a Rezzy Guest CRM
Make a Rezzy Guest CRM is the guest-management component of Make a Rezzy, a booking platform for independent restaurants. Each booking adds visits, spend, dietary needs, notes, and tags to a guest profile, and the CRM is included in every account without a premium tier or add-on fee. Restaurants can export guest records, including contact details and marketing consent, as a CSV or spreadsheet. One-off email campaigns and automations are available, with up to 1,000 marketing emails included each month. A pre-shift brief can surface regulars, first-time guests, VIPs, allergies, dietary needs, and special requests for a service. Connecting Square can open a check when a booking is seated, mark it complete when paid, and record the spend. The service is available through a computer web app and Android and iOS management apps. A Spektrix integration is designed to link restaurant bookings with theatre customer records, but has not yet been rolled out to operator accounts. A free trial is available. The listed price is $1.25 a month per seated cover, capped at $125/month, with no subscription or setup fee.
Olo GDP
Olo GDP is a web-based customer data platform for restaurant and hospitality brands. It collects information from restaurant systems and combines transactional, behavioral, demographic, and offline data into profiles for both known and unknown guests. Listed sources include POS, online ordering, loyalty programs, payment processors, reservations, websites and mobile apps, email and SMS, surveys, and reviews. Machine-learning-powered analytics are designed to help brands understand acquisition, retention, visit frequency, guest lifetime value, and churn risk. Unified guest data can be sent through Olo Engage and other destinations to inform business, operations, and marketing decisions. Brands can tailor interactions using preferences such as order history, dietary restrictions, visit frequency, and engagement. Olo describes imports from OpenTable and a Thanx loyalty integration. Pricing is on request, and the page directs prospective customers to request a demo or talk to sales. An account executive can arrange limited-time access following activation, with a custom demo walkthrough after two weeks. Olo was founded in 2005 and is headquartered in New York, New York.