Make a Rezzy Guest CRM vs OpenTable GuestCenter
Make a Rezzy Guest CRM
makearezzy.com
OpenTable GuestCenter
opentable.comSide by side
| Figure | Make a Rezzy Guest CRM | OpenTable GuestCenter |
|---|---|---|
| Price from | — | $149/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Restaurant CRM Software | 8.9 (#4) | 8.0 (#10) |
| Data protection | The DPA states that servers are hosted in UK data centres and that Make a Rezzy follows UK GDPR data-protection requirements. | OpenTable says it encrypts data in transit and at rest and provides tools for restaurants to manage user permissions. |
| Security | The DPA states that data is encrypted in transit with TLS, passwords use one-way hashing, access is role restricted and production access is limited to authorised personnel. | OpenTable lists SOC 2 Type II, PCI DSS, GDPR, CCPA, PIPEDA, and participation in the EU-U.S., Swiss-U.S., and UK data privacy frameworks. |
| Support | Support is available by email and phone with a typical response time within 24 hours. | OpenTable advertises restaurant customer support 24 hours a day, seven days a week, plus setup and training support. |
Plans
Make a Rezzy Guest CRM
- Per seated cover£1 a month
- Make a Rezzy$1.25 a month
OpenTable GuestCenter
- Basic$149 a month
- Core$299 a month
- Pro$499 a month
In their own words
Make a Rezzy Guest CRM
Make a Rezzy Guest CRM is the guest-management component of Make a Rezzy, a booking platform for independent restaurants. Each booking adds visits, spend, dietary needs, notes, and tags to a guest profile, and the CRM is included in every account without a premium tier or add-on fee. Restaurants can export guest records, including contact details and marketing consent, as a CSV or spreadsheet. One-off email campaigns and automations are available, with up to 1,000 marketing emails included each month. A pre-shift brief can surface regulars, first-time guests, VIPs, allergies, dietary needs, and special requests for a service. Connecting Square can open a check when a booking is seated, mark it complete when paid, and record the spend. The service is available through a computer web app and Android and iOS management apps. A Spektrix integration is designed to link restaurant bookings with theatre customer records, but has not yet been rolled out to operator accounts. A free trial is available. The listed price is $1.25 a month per seated cover, capped at $125/month, with no subscription or setup fee.
OpenTable GuestCenter
OpenTable GuestCenter is a restaurant management platform intended to help attract diners, manage reputation, streamline operations, and encourage repeat visits. Its Basic, Core, and Pro plans combine diner-network and reputation tools with progressively different seating automation and guest-marketing features. Depending on plan, reservation tools include booking integrations across 100+ sites and apps, customizable floor plans, Smart Assign, inventory controls, waitlists, and automated reservation messages. Pro adds guest profiles, automated email campaigns, guest tags, and post-dining surveys. GuestCenter integrates with restaurant software such as point-of-sale systems and email providers. The restaurant manager app for iPhone and Android shows reservation activity, cover trends, and VIP notifications; web access is also listed. OpenTable advertises customer support every day and around the clock, with setup and training support. Basic costs $149 a month, Core costs $299 a month, and Pro costs $499 a month. The standard agreement lasts one year and renews annually unless notice is given 30 days before renewal. Basic is available only in the US and includes a 30-day trial. Cover fees and website reservation charges vary by plan and booking source.