ManageEngine ServiceDesk Plus vs Microsoft System Center Service Manager
ManageEngine ServiceDesk Plus
manageengine.comMicrosoft System Center Service Manager
microsoft.comSide by side
| Figure | ManageEngine ServiceDesk Plus | Microsoft System Center Service Manager |
|---|---|---|
| Price from | $10/mo | $1,455/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 2 |
| Spec score · IT Problem Management Software | 9.0 (#8) | 6.4 (#33) |
| Spec score · IT Service Catalog Software | 8.9 (#5) | 6.3 (#18) |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
Microsoft System Center Service Manager
- Standard Edition$1,455 a month
- Datacenter Edition$3,968 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
Microsoft System Center Service Manager
Microsoft System Center Service Manager has no write-up on Specifiction yet; its figures are above.