ManageEngine ServiceDesk Plus vs OTOBO
ManageEngine ServiceDesk Plus
manageengine.com
OTOBO
otobo.ioSide by side
| Figure | ManageEngine ServiceDesk Plus | OTOBO |
|---|---|---|
| Price from | $10/mo | €325/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · IT Change Management Software | 8.9 (#8) | 7.6 (#23) |
| Spec score · IT Help Desk Software | 8.9 (#13) | 7.7 (#35) |
| Spec score · ITSM Software | 9.0 (#7) | 7.7 (#15) |
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.