ManageEngine ServiceDesk Plus vs Productboard

ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.

Productboard helps product teams gather customer feedback, understand needs, prioritize work and bring products to market. It centralizes feedback so teams can identify trends, surface requests and connect insights to feature ideas. Collaborative, contextual roadmaps keep stakeholders informed, while product priorities and objectives can be aligned with business goals. Productboard Spark includes AI capabilities; listed across plans are AI chat, feedback summaries, scheduled tasks and an MCP server. Integrations include Zendesk, Slack, Intercom, Jira, Azure DevOps, GitHub, Salesforce, Amplitude, Mixpanel and Google Drive. Productboard offers API v2.0 and a GDPR API for removing customer data. Every plan includes community and email support; Business adds prioritized email support and Enterprise expedited email support. Free and Plus plans include up to 25 contributors and 500 feedback items. Business includes unlimited feedback notes, while Enterprise offers unlimited contributors. Productboard is available on web, as an API and as an extension. A free plan and 14-day trial are listed. Plus costs $19 a month billed annually; Business costs $59 a month with a two-maker minimum, billed annually.