ManageEngine ServiceDesk Plus vs Web Help Desk
ManageEngine ServiceDesk Plus
manageengine.com
Web Help Desk
solarwinds.comSide by side
| Figure | ManageEngine ServiceDesk Plus | Web Help Desk |
|---|---|---|
| Price from | $10/mo | $26.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 21 |
| Spec score · IT SLA Management Software | 8.9 (#12) | 7.9 (#28) |
| Spec score · IT Help Desk Software | 8.9 (#13) | 7.9 (#34) |
| Spec score · IT Ticketing Systems | 9.0 (#8) | 7.9 (#19) |
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
Web Help Desk
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
- 51–75 technicians$444 a year
- 76–100 technicians$417 a year
- 101–250 technicians$389 a year
- 251–500 technicians$357 a year
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
Web Help Desk
Web Help Desk is a web-based ticketing system for IT support requests from internal and external clients. It can turn incoming email into tickets, route work to technicians or groups, and assign or escalate tickets automatically. Subscriptions include asset discovery, links between hardware and tickets, lifecycle tracking, and software license management. A searchable knowledge base supports end-user FAQs and support articles. Reports and dashboard widgets cover ticket activity, technician performance, customer satisfaction, billing data, and request trends, with configurable SLAs. Integrations with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor can surface alerts and create tickets. The Dameware Remote Support integration can launch a remote session from a request or asset inventory. Email support includes Gmail and Microsoft 365, and directory integration includes Active Directory and LDAP. Web Help Desk is self-hosted in the customer's infrastructure; supported server systems include specified Windows Server, macOS, and Linux versions. Subscriptions include technical support, product updates, and online customer portal access. There is no free plan, but a full product trial lasts 14 days and does not require a credit card. Annual plans are priced per technician, with unlimited end users: the 1–5 technician tier is $533 a year per technician, and the listed 251–500 tier is $357 a year per technician.