ManageEngine ServiceDesk Plus vs ZentraITSM
ManageEngine ServiceDesk Plus
manageengine.com
ZentraITSM
zentraitsm.comSide by side
| Figure | ManageEngine ServiceDesk Plus | ZentraITSM |
|---|---|---|
| Price from | $10/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Enterprise Service Management Software | 8.9 (#4) | 7.4 (#18) |
| Spec score · IT Change Management Software | 8.9 (#8) | 7.5 (#24) |
| Spec score · IT Problem Management Software | 9.0 (#8) | 7.5 (#24) |
| Spec score · IT SLA Management Software | 8.9 (#12) | 7.5 (#31) |
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
ZentraITSM
- Zentra Cloud$19 a month
- Basic$79 a month
- Standard$249 a month
- Advanced$799 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
ZentraITSM
ZentraITSM has no write-up on Specifiction yet; its figures are above.