ManageEngine ServiceDesk Plus vs Znuny
ManageEngine ServiceDesk Plus
manageengine.com
Znuny
znuny.comSide by side
| Figure | ManageEngine ServiceDesk Plus | Znuny |
|---|---|---|
| Price from | $10/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 11 |
| Spec score · IT Service Management - Enterprise Software | 9.0 (#4) | 8.5 (#10) |
| Spec score · IT Knowledge Base Software | 8.8 (#11) | 8.5 (#27) |
| Spec score · IT Problem Management Software | 9.0 (#8) | 8.5 (#14) |
| Spec score · IT Incident Management Software | 8.9 (#8) | 8.5 (#16) |
| Spec score · IT Help Desk Software | 8.9 (#13) | 8.5 (#26) |
| Spec score · IT Service Management - Midmarket Software | 9.0 (#6) | 8.5 (#12) |
| Spec score · ITSM Software | 9.0 (#7) | 8.5 (#12) |
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Licence | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. | The public repository states that Znuny is distributed under the GNU General Public License version 3. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1481 ratings | 4.3 out of 5 from 0 reviews shown on the opened page; the page also displays favorable and critical review summaries. |
| Security controls | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| System requirements | The published MSP requirements list Windows Server 2019/2022/2025, Debian 11–13, RHEL 8 or later, Ubuntu 14 or later and CentOS; a baseline under 100 daily requests is 500GB SSD, 16GB RAM and four to eight CPU cores. | The current repository lists Linux, Perl 5.16 or newer, Apache 2 with mod_perl2, and MySQL 8, MariaDB 10.3, PostgreSQL 12 or Oracle 19c databases. |
| What it does | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.