Manago AI (formerly SALESmanago) vs Zoho Marketing Automation

Manago AI, formerly SALESmanago, is an AI customer engagement platform built for e-commerce. Its Customer Data Platform combines behavior, purchases, engagement, preferences, consent and predictive signals into profiles for campaigns and personalisation. Automation can trigger cross-channel journeys when customers browse, buy, abandon carts, return or disengage. Journeys can use email, SMS, WhatsApp, push and web. Agentic AI can help form audiences, draft content, assemble workflows, suggest timing and prepare campaigns for team approval. Ready-to-use e-commerce integrations include Shopify, Magento, PrestaShop and WooCommerce, with an open API for custom integrations. The platform is available on Android, iOS, web and API, and includes real-time profiles, identity resolution, audience activation, a visual workflow builder, behavioral triggers, lead scoring and CRM sync. Pricing is on request; there is no free plan, though a free trial is available. Active contacts affect platform pricing, SMS and WhatsApp are usage-charged, and some expansion packs are optional. AI allowances reset monthly and use pauses at the cap unless more usage is obtained.

Zoho Marketing Automation is a web-based platform for coordinating marketing campaigns and customer journeys across email, SMS, WhatsApp and social channels. Its tools include email automation, lead scoring and lead capture forms; lead generation can also use signup forms, pop-ups, landing pages and social posts. All plans include unlimited social campaigns, signup forms and pop-ups, plus 1,000,000 non-marketing contacts. The listed contact limit is 1,000; exceeding it blocks new contacts and disables active contact-import syncs. Pricing starts at $14/mo (annual), and billing is available monthly or yearly, with yearly billing showing a 25% saving. Local taxes such as VAT and GST are additional. A 14-day trial requires no credit card and includes 10 users, 5,000 website visitors and 2,000 marketing contacts; there is no stated permanent free plan. Annual plans allow 10, 15 or 25 users. Standard integrates with more than 40 apps, and named integrations include Zoho CRM, Salesforce, HubSpot, Twilio, Zoho Meeting and Zoho Commerce. Enterprise includes workspace and custom roles. Zoho states the product supports GDPR compliance, double opt-in and consent management.