Mapster vs Thermostat

Mapster is a web-based product feedback survey platform for creating surveys on websites or inside products, sharing them by link, embed, or widget, and analyzing responses. Its widget can connect responses to a user ID and attributes such as plan, role, or region for segmentation. Templates score NPS, CSAT, CES, and PMF surveys, including the Sean Ellis 40% PMF benchmark. Conditional logic sends respondents to different questions according to their answers. Zapier can connect responses to Slack, Google Sheets, WhatsApp, email, Notion, Airtable, HubSpot, and more than 6,000 apps. Mapster can also send new responses to Slack channels or direct messages in real time. The Free plan costs nothing and includes unlimited surveys with 50 responses per month. Starter costs $19 a month for 1,000 responses; Growth costs $29 a month for 3,000 responses; Pro costs $49 a month with unlimited responses subject to fair use. When a plan reaches its monthly response limit, surveys pause collecting new responses until the cycle resets or the account upgrades.

Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be sent by email, displayed as embedded popups, shared through links, or administered through the API. Reporting provides filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. Custom fields for text, numbers, dates, and lists can be used to segment scores. Users can filter, star, and respond to feedback, and surveys may collect responses anonymously. The service can email score and feedback updates daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; it also describes connections through Zapier. Survey emails, pages, and popups can be branded with logos and colors. The free plan allows one user, one survey, 200 surveys administered per month, and four months of response history. Pro costs $49 a month and includes one user, five surveys, 2,000 surveys per month, and forever response history. The product is available on web and through its API.