Marval MSM vs TOPdesk
Marval MSM
marval.global
TOPdesk
topdesk.comSide by side
| Figure | Marval MSM | TOPdesk |
|---|---|---|
| Price from | — | £51/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Enterprise Service Management Software | 7.2 (#20) | 8.6 (#7) |
| Spec score · IT SLA Management Software | 7.2 (#36) | 8.6 (#17) |
| Spec score · IT Change Management Software | 7.2 (#32) | 8.6 (#13) |
| Spec score · IT Help Desk Software | 7.2 (#40) | 8.6 (#22) |
| API | The MSM page describes an all-new GraphQL API layer and names Teams, Slack, Jira, and Azure as integration examples. | The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. |
| Deployment | Marval says its service management solutions are available in the cloud or on premise. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Founded | 1989 | 1993 |
| Integrations | The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Purpose | Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Security controls | The product page lists intelligent security controls and describes the deployment as secure and scalable. | The service uses Cloudflare for SSL and DDoS protection and FOX-IT for security-information and event monitoring. |
| Support | The product page lists staff training, and the integration page describes a virtual agent that answers common service requests 24/7. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
In their own words
Marval MSM
Marval MSM has no write-up on Specifiction yet; its figures are above.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.