Mebius vs PRISM Mystery Shopping Platform

Mebius is a web-based retail intelligence platform combining mystery shopping, Voice of Customer, audits and compliance, and field training. It measures customer interactions and turns observations into actions aimed at improving customer numbers and average basket size. Mystery shopping can cover stores, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitors. Mebius describes a field of 120,000 shoppers, automatic app validation, three quality-control levels, and a first field reading within seven days of kickoff. Voice of Customer analyzes reviews from Google, TripAdvisor, Trustpilot, Reddit, and Facebook, combines in-store QR feedback with NPS micro-surveys, and gathers employee feedback through WhatsApp. Audit checks can include brand standards, HACCP, hygiene, stock, age-restricted sales, and regulated financial sales, with photos and traceability. Best-Seller delivers mobile-first micro-learning triggered by measured gaps. Integrations include Shopmetrics, Sassie, a REST API, webhooks, and OAuth 2.0 SSO. Pricing is available on request; the Voice of Customer plan is billed as a fixed cost per store, with a free pilot available.

PRISM Mystery Shopping Platform supports internal and vendor-run programs for measuring brand and customer experience. It handles on-site inspections, crowdsourced microshops, web-based shops, recorded telephone shops, covert video shops, and audio shops. Evaluators can submit shop data through the integrated iSecretShop mobile app or by computer. The maker says its network includes nearly 1,000,000 registered evaluators and field agents, with more than 150 demographic data points, custom demographic fields, and multi-language and currency support. Forms can use varied question logic, while fraud checks look for suspicious patterns and examine image metadata. The dashboard combines mystery shopping with channels such as internal audits, price audits, surveys, polling, and online reputation management. It offers custom views, comparative filters, benchmarking, hierarchical access controls, and unlimited authorized users without per-user fees. Scheduled reports can be sent by API, FTP, sFTP, or email. A Team Action Module can trigger plans when field defects are found. The platform is available on Android, iOS, web, and API. Pricing is on request.