Medal Social Inbox vs ViralDashboard

Medal Social Inbox

Figure	Medal Social Inbox	ViralDashboard
Price from	$129/mo	$19/mo
Free plan	—	Yes
Free trial	—	Yes
Open source	—	—
Web	Yes	Yes
iOS	Yes	Yes
Android	Yes	Yes
API	—	Yes
Plans published	3	10
Spec score · Social Customer Service Software	7.6 (#16)	8.5 (#7)
Integrations	The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.	The service advertises Zapier and Make connectors plus native Slack, Microsoft Teams, HubSpot, Salesforce, Canva, Google Drive, Unsplash and Giphy connections.
Intended users	The inbox page describes use cases for founders, support teams, and ecommerce teams.	The maker presents the product for solo creators and businesses, growing marketing teams, agencies, and organizations with custom requirements.
Support	The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.	Pricing lists email support for Creator, priority support for Pro and Business, a dedicated account manager for Agency, phone and Slack for White-Label, and 24/7 dedicated support for Enterprise.
Unified inbox	The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.	A unified inbox combines comments, direct messages and mentions and supports AI-generated replies.

Medal Social Inbox has no write-up on Specifiction yet; its figures are above.

ViralDashboard has no write-up on Specifiction yet; its figures are above.