MeltingSpot vs Userpilot
MeltingSpot
meltingspot.ioUserpilot
userpilot.comSide by side
| Figure | MeltingSpot | Userpilot |
|---|---|---|
| Price from | €1.50/mo | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Digital Adoption Platforms | 8.2 (#8) | 8.0 (#11) |
| Analytics | The product includes real-time adoption tracking and analytics to identify friction and measure return on investment. | Userpilot provides funnel analysis, feature adoption tracking, and cohort comparisons without SQL. |
| Headquarters | 52 rue de la Chaussee d'Antin, 75009 Paris, France | Austin, Texas, United States |
| Integrations | The corporate trainer page names Salesforce, SAP, Workday, ServiceNow, Microsoft 365, Oracle, HubSpot, Anaplan, SuccessFactors, Cegid, Microsoft Dynamics 365, and Sage as compatible tools. | Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations. |
| Product | MeltingSpot describes its product as an AI Learning Agent embedded in software that trains, guides, and supports users in real time. | Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behaviour, and act on it without writing code. |
| Security | The Learning Agent page states that data is encrypted in transit and at rest and that its infrastructure is SOC 2 Type II certified. | Userpilot states that it has SOC 2 Type II certification and supports GDPR and HIPAA compliance. |
| Support | The pricing page includes support by Melty, MeltingSpot's own Learning Agent, in both plans and lists SLA support for both. | The pricing comparison lists email support and live chat, with phone support shown as an enterprise service. |
Plans
In their own words
MeltingSpot
MeltingSpot is an AI Learning Agent embedded in software to train, guide, and support users while they work. It delivers conversations, contextual tooltips, video, documents, and microlearning paths in the workflow, and can surface guidance when it detects difficulty. Teams can import documents, PDFs, or session replays and use AI to create coaching content. Real-time adoption tracking and analytics help identify friction and measure return on investment. Deployment uses a JavaScript snippet or browser extension without backend integration, while a REST API manages members, groups, and lives. Listed compatible tools include Salesforce, SAP, Workday, ServiceNow, Microsoft 365, Oracle, HubSpot, Anaplan, SuccessFactors, Cegid, Microsoft Dynamics 365, and Sage. Data is encrypted in transit and at rest; infrastructure is SOC 2 Type II certified, with GDPR-compliant processing and EU data centers. Native SAML/SSO and role-based access control are listed. SaaS starts at €1.50 per active user per month, usage-based, with AI credits included. Users can start free without a credit card until going live; the FAQ refers to a 15-day SaaS trial.
Userpilot
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and take action without writing code. Its no-code tools include product tours, checklists, tooltips, and modals. Teams can analyze funnels, feature adoption, and cohorts without SQL, and trigger NPS, CES, CSAT, or custom surveys based on user behavior. Session replay shows clicks and scrolls, with filters by segment or funnel step. AI Agent Lia can answer product-data questions, analyze feedback, and build guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; the Mobile SDK supports native iOS and Android engagement and several cross-platform frameworks. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Userpilot lists SOC 2 Type II certification and support for GDPR and HIPAA compliance. There is no free plan. Starter costs $299 a month; Growth costs $849 a month, and a 14-day trial is listed.