MessageDesk vs SMS-Magic
MessageDesk
messagedesk.comSMS-Magic
sms-magic.comSide by side
| Figure | MessageDesk | SMS-Magic |
|---|---|---|
| Price from | $2.42/mo | ₹582/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 3 |
| Spec score · Business Texting Software | 8.2 (#6) | 7.9 (#13) |
| Audience | MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams. | The company describes serving businesses from small and midsize firms to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, and wellness. |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | SMS-Magic says it primarily works with Salesforce and Zoho and also integrates with Marketo, Marketing Cloud, and Pardot. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | SMS-Magic is a CRM-based conversational messaging platform for engaging customers and prospects. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | The company says it encrypts Subscriber Data in transit and encrypts backups and authentication credentials at rest. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | The company lists customer support by email at [email protected]. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
SMS-Magic
- SMS Automation₹582 a month
- SMS Conversational Messaging₹1,415 a month
- Multi-channel Messaging₹2,660 a month
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.