mHelpDesk vs Zuper
mHelpDesk
mhelpdesk.com
Zuper
zuper.coSide by side
| Figure | mHelpDesk | Zuper |
|---|---|---|
| Price from | $169/mo | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · HVAC Software | 8.8 (#2) | 8.4 (#8) |
| Spec score · Plumbing Software | 8.8 (#3) | 8.4 (#10) |
| Spec score · Field Service Management Software | 8.5 (#24) | 9.3 (#1) |
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | Indianapolis, Indiana, United States | Sammamish, Washington, United States |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Rating on Apple App Store | 3.5 out of 5 from 198 ratings | 2.9 out of 5 from 117 ratings for Zuper Field Service Your Way |
| Rating on Capterra | 4.3 out of 5 from 824 reviews | 4.5 out of 5 from 56 reviews |
| Rating on G2 | 4.0 out of 5 from 146 reviews | 4.7 out of 5 from 152 reviews |
| Rating on Google Play | 1.8 out of 5 from 494 reviews | 3.0 out of 5 from 65 reviews for Zuper Field Service App |
| Rating on Trustpilot | 1.9 out of 5 from 92 reviews | 3.2 out of 5 from 1 review |
| Recurring jobs | Yes | Yes |
| Scheduling | Appointments can synchronize with Google Calendar. | Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills. |
| Support | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
| What it does | mHelpDesk is hosted field-service software automating customer contact, scheduling, communication and billing. | Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting. |
Plans
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.